- determine mutually satisfying goals for organization and customers
- establish and maintain customer rapport
- produce positive feelings in the organization and the customers
At QCX Logistics we can assist you with integration of various management components within your Supply Chain. The SCM components are important within the circulation framework. The level of integration and management of a business process link is a function of the number and level, ranging from low to high, of components added to the link. Consequently, adding more management components or increasing the level of each component can increase the level of integration of the business process link. The literature on business process re-engineering, buyer-supplier relationships and SCM suggests various possible components that must receive managerial attention when managing supply relationships.
Key components that are thoroughly reviewed by QCX Logistics
- Planning and control
- Work structure
- Organization structure
- Product flow facility structure
- Information flow facility structure
- Management methods
- Power and leadership structure
- Risk and reward structure
- Culture and attitude
At QCX Logistics we welcome your business. Successful SCM requires a change from managing individual functions to integrating activities into key supply chain processes. An example scenario: the purchasing department places orders as requirements become known. The marketing department, responding to customer demand, communicates with several distributors and retailers as it attempts to determine ways to satisfy this demand. Information shared between supply chain partners can only be fully leveraged through process integration.
Supply chain business process integration involves collaborative work between buyers and suppliers, joint product development, common systems and shared information. Operating an integrated supply chain requires a continuous information flow. However, in many companies, management has reached the conclusion that optimizing the product flows cannot be accomplished without implementing a process approach to the business.
The key supply chain processes
- Customer relationship management
- Customer service management
- Demand management style
- Order fulfillment
- Manufacturing flow management
- Supplier relationship management
- Product development and commercialization
- Returns management
Best-in-Class companies have similar characteristics, which include the following
- Internal and external collaboration
- Lead time reduction initiatives
- Tighter feedback from customer and market demand
- Customer level forecasting
The key critical supply business processes which combine these processes
- Coordinate with customer relationship management to identify customer-articulated needs;
- Select materials and suppliers in conjunction with procurement, and
- Develop production technology in manufacturing flow to manufacture and integrate into the best supply chain flow for the product/market combination.
- Cost
- Customer Service
- Productivity measures
- Asset measurement, and
- Quality
Components of supply chain management are as follows:
- Standardization
- Postponement
- 3Customization